Terms and Conditions

1/ Photocake accepts photos, graphics and text on the condition that the customer uploading said photos, graphics and text are the copyright holder or have the permission of the copyright holder.  Photocake acts as the customer’s agent to print a single edible image for use on the customer’s cake and any liability for copyright infringement is that of the customer.

2/ While Photocake maintains the right to refuse any photos, graphics or text it believes may infringe copyright or deemed to possibly be offensive in the eyes of the general public this in no way negates term 1.

3/ While all efforts are made to produce the best possible image from your file, it must be remembered that we are using water based food colours on sugar/starch icing sheets.  So image quality and colour matching are variable and cannot be used as grounds for a return / credit.

4/ All cakes are sent by signature-required courier.  Note signing the courier ticket not only verifies your receiving of the cake but also your acceptance of the condition of the cake.  We advise opening the box and viewing the cake before signing as no claim can be made against the courier, once you sign.  Photocake cannot be held responsible for third party damage and all claims of damage must be made to the courier company.

5/Delivery policy: Any stated delivery time, dates are those of our Courier Company and start from when we email your track and trace courier ticket number.  As delivery is out side of our control any inquiries or complaints must be made to the said courier company. Refer to section 7/ Return & Refund policy for more infomation.

6/Privacy policy: We only hold your information for four weeks from delivery date (the shelf life of the cake) and will not share it with any third party other than the courier company.

7/ Return & Refund policy: In the event of our refusing an image for printing you will be given the options of supplying another acceptable image or a refund.  Orders can be cancelled up until shipping confirmation by returned email with courier ticket number .  We cannot refund for cakes damaged by the courier.  Do not sign for delivery if you suspect the cake has been damaged.  Open the carton and inspect it.  If damaged refuse delivery and inform us.  We will help you in your claim against the courier but are not liable directly.  As image quality is subjective, dependent on the artwork you supply and the limitations of printing in food colours we cannot offer refunds in regards to print quality.  Refunds in regards to food quality are by negotiation and pro-rata based.  A claim against  the quality of the cake  yet it had been completely consumed would not be accepted.  All refunds are by a credit back to the account used to purchase.

8/ Any complaints can be made to our parent company www.decorcakes.co.nz You will need to quote your original order number and the batch date on the cake.  Do not discard the packaging and any remaining cake as we may request its return for analysis.